5 Ways Dynamics 365 Boosts Employee Productivity
Improving profitability in your retail business doesn’t have to include making major changes to your staff or raising prices for your customers, but can instead be achieved via progressive improvements to your internal processes and organization to help optimize your employee productivity to obtain better results. Unlike other options that can have unexpected negative consequences, implementing changes that empower your employees to be their most productive selves can further enable them to build better buying experiences that help turn one-time customers into raving fans of your brand.
One of the best ways to do so is by giving them the right tools and environment in which they are able to achieve - which for many retailers comes in the form of an ERP platform. So, in this post, we’re looking at 5 ways that Dynamics 365 in particular can help to boost employee productivity.
- Hire the right people from the start: If you want more effective employees, it only stands to reason that having the employees best suited for the job will make them inherently more productive. Some ways that Dynamics 365 can support this in particular include is through a centralized dashboard than enables your HR to manage their key internal and external hiring tasks seamlessly. Some specifics functionalities include skill assessments, LinkedIn integration, and the tools to create a hiring portal that is intuitive and user friendly for candidates during the interview and hiring process.
- Improve communication and collaboration: ERP solutions are inherently designed to allow your employees to work better, together. It can help to improve transparency by encouraging the free flow of information and help to spread responsibility more broadly across your organization - leading to employees working more effectively on tasks and overlapping in their work less.
- Better data, now: One of the biggest benefits associated with ERP platforms is that they possess a single internal database that includes all data from all operations. In a cloud-based solution, this database is updated immediately - leading to real time availability of information. What makes this even better is that since a machine is managing it all, there’s a single, and accurate, version of truth that all employees are working off of. This also allows for the automatic recognition of trends and patterns to better anticipate demands - all of which can be fed into your BI efforts with a tool such as Power BI. This means a few things for your decision makers:
- They’re making more informed decisions because of higher quality data
- They’re having to make less decisions, owing to automation and machine learning on the part of the ERP platform
- Both of these things are happening faster and leading to longer term improvements
- Seamless CRM: Having a 360-degree customer view isn’t just helpful - it’s essential. When your employees are able to see and analyze all the customer data you’ve been collecting and how it is related to other key operations, you can create strategies to capture and keep them. Additionally, having all data for each customer available to your customer-facing employees mean that they can have clear and targeted interactions that lead to results because they are based on data.
- Automation: Imagine if you could eliminate all the repetitive and manual tasks that your employees ultimately spend hours on. Imagine the time they could spend on focusing on the tasks that really matter and do require a human touch. One example of this can be seen in your warehouse. With Dynamics 365, your warehouse managers can control and manage some of their activities, such as put-away, quality-control, and picking operations. This in conjunction with automation of major financial activities, such as automated invoice processing and other key tasks in your sales and customer service department mean many more hours spent on the tasks that count. An added bonus? If your tasks are automated, your risk of human error is dropped significantly.
From these five reasons it is clear that the benefits associated with an ERP platform can lead to substantial improvements in process and productivity. However, should you choose to implement such a solution, be sure to choose one that is designed for retail in particular in mind and from a vendor that is experienced in your industry. This can help to avoid disruption and data loss during the process of implementation.
Interested in learning more about how solutions like Dynamics 365 can optimize your retail business? Be sure to write to us at email@example.com
Disclaimer: The views expressed here are solely those of the author in his private capacity and do not in any way represent the views of Systems Limited, or any other entity related to Systems Limited.